Shipping and Delivery

Last updated: 03 11, 2026

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation and order verification. Please note that business days exclude weekends and public holidays. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Destinations

We provide international shipping to most countries and regions worldwide. Some remote areas or restricted countries may be unavailable for delivery. Please check your shipping eligibility at checkout.

3. Shipping Methods & Delivery Time

We offer standard international shipping for all retail orders.

• Shipping Method: International Standard Shipping
• Estimated Delivery Time: 7–20 business days after shipment, depending on the destination country and local customs processing.
• Delivery time is not guaranteed and may be delayed due to customs, weather, flight adjustments, or local postal service delays.

1. Shipping Costs

Shipping costs are calculated automatically at checkout based on order weight, package size, and destination country. We may offer free shipping promotions under certain conditions, which will be clearly stated on our website.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email with a tracking number. You may track your package on the official shipping website or our order tracking page.

6. Customs Duties & Taxes

All international orders may be subject to import duties, taxes, or customs fees charged by the destination country. These fees are the sole responsibility of the customer.
We do not collect or predict these charges, and we cannot be held responsible for any delays or fees caused by customs clearance.

7. Undeliverable & Returned Packages

If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, unpaid customs duties, or failure to pick up the parcel, the customer will be responsible for the original shipping cost and the return shipping cost. Reshipment will be processed only after additional shipping fees are paid.

8. Lost or Stolen Packages

If your tracking shows no movement for an extended period or is marked as lost, please contact our customer service immediately. We will assist in investigating the issue with the shipping carrier. Claims for lost packages must be filed within 30 days after the shipping date.

9. Address Changes

We can only modify the shipping address before the order is shipped. Once the package has been dispatched, no address changes can be made. Please double-check your shipping information before placing an order.

10. Contact Information

For any questions regarding shipping and delivery, please contact us at:

• Email: lucyliumaoyi@163.com
• Website: lucyliushop.com