Terms of Service & Privacy Policy

Last updated: 03 11, 2026

1. Acceptance of Terms

By accessing or using our website, placing an order, or purchasing products including pillow covers, canvas bags, wall tapestries, and custom printed items, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use our services.

2. Products & Orders

We offer both non-custom (ready-made) and custom/personalized products.

• All orders are subject to acceptance and availability.
• We reserve the right to cancel or refuse any order at our discretion.

Custom Orders

Custom and personalized orders are final sale and non-refundable once production has started.
You confirm that you own all rights to any images, text, or logos you provide for printing.

3. Pricing & Payment

Prices are listed in [Your Currency].
We accept major credit cards, PayPal, and other secure payment methods.
We reserve the right to correct pricing errors without prior notice.

4. Shipping & Delivery

• Processing time: 1–3 business days for non-custom orders; 3–7 business days for custom orders.
• International delivery times vary by destination.
• Customs duties, taxes, and import fees are the responsibility of the customer.

4. Returns, Refunds & Exchanges

• Non-custom items: Returnable within 30 days if unused, undamaged, and in original packaging.
• Custom & personalized items: Non-returnable, non-exchangeable, non-refundable.
• Defective or damaged items will be replaced or refunded with proof.

4. Privacy Policy

Information We Collect

We collect personal information necessary to process orders, including:

• Name, email address, phone number
• Shipping address, billing address
• Payment information
• Order history and uploaded design files (for custom orders)

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate about your order status
• Provide customer support
• Prevent fraud and improve our services
• Send marketing messages only with your consent

Information Sharing

We do not sell, rent, or trade your personal information.
We may share data only with:

• Shipping carriers
• Payment processors
• Trusted service providers
• Legal authorities when required by law

Data Security

We use reasonable security measures to protect your personal data.
No online system is 100% secure, but we maintain strict data protection practices.

Cookies

Our website may use cookies to improve user experience. You may disable cookies in your browser settings.

Your Rights

You may request to access, update, or delete your personal information where applicable.

7. Intellectual Property

All website content, designs, and product images are the property of [Your Website Name].
You may not copy, reproduce, or distribute content without permission.

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages.
Our total liability is limited to the amount paid for your order.

9. Changes to Terms

We may update these terms at any time. Continued use of the website constitutes acceptance of the updated terms.

10. Contact Us

If you have questions, please contact us at:
Email: lucyliumao@163.com
Website: lucyliushop.com